Troubleshooting Tips & Tricks

We all know there is no better way to enjoy Aromatherapy than by diffusing essential oils. We also know that there is nothing more stressful than purchasing a gorgeous new diffuser and not receiving that healthy, soothing mist you expected.

Whether it be a small USB diffuser or a large unit with a 40-hour run time, each one of our ultrasonic diffusers is designed, built and tested for maximum mist output while ensuring ease of use.

Our Best Essential Oil Diffuser Tips to help you get the most out of your essential oil diffuser can be found below. If you feel you have a warranty claim, please reach out to our Customer Care Team via email at

-Ensure the water is just below the max fill line. If the water is too high, or too low, the automatic shutoff will not allow the unit to operate.

-When using a USB power cord, be sure to use a 5V 1.0A or 5V 2.0A adapter when plugging unit into power outlet. If the 1.0 does not work, try a 2.0 as some diffusers work better with a stronger power flow.

-We recommend plugging the unit into an alternate outlet as not all outlets supply the same amount of power.

-Ensure the unit is not near any open windows or fans, as this will make the diffuser appear to not provide a mist.

-If the unit has been used before, we recommend cleaning the unit with vinegar or Klenzor tablet & then allowing the unit to dry upside down for at least 48 hours.