International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

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We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

You can reach us at info@sparoom.com or (216) 831-1900 Monday-Friday from 8:30am to 5pm EST.

We recommend cleaning your diffuser frequently, especially when you change your selection of essential oils. Regular cleaning is important to maintain the life of your unit. To avoid buildup, please do not let water or oil inside the unit when not in use. Over time, water, mineral or oil buildup on the vibrating disk can decrease the effectiveness of your ultrasonic diffuser. We only recommend Klenzor, our diffuser cleansing tablets, which quickly and easily free your diffuser of any buildup and mineral deposits.

If you do not have any Klenzor on hand, a good way to remove possible buildup is to mix ¼ cup of white vinegar with warm water. Let it soak inside the water well for 3 hours. Do not turn the unit on while soaking. After 3 hours, dump out the water and use a cotton swab to gently wipe away any loose buildup from the vibrating disk. Do not push hard on the disk. Rinse the unit out and fill with clean cool water. Plug the unit back in and begin misting.

The best-recommended dose requires attention to the effects on the body. If strong effects desired, increase gradually. You cannot overdose, but begin your experience with discretion.